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Mar
24

Dear Customer,

We are facing intermittent network issues while accessing the websites hosted on our servers using Airtel ISP. Our Network team is already checking this issues as this seems to be specific to only AIRTEL ISP. We have not observed any alerts or data loss when we try to acess our servers from various GEO locations.

We have contacted Airtel concerning this issue to figure out if there is any issue from their end. In the meantime we will keep this thread updated with the latest developments.
 
If you face issues while connecting to our servers, please get in touch with our Support help desk with the following results :-
 
1. Ping
2. Traceroute
3. ISP details (ISP Name and IP address). You can check your IP address by accessing the website "http://whatismyip.com".
4. Try accessing your websites using different ISP
 
These results will help us as well as Airtel ISP to narrow down the issue and find a fix for it.

Feel free to contact our support desk.

 


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