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Mar
12
Emergency Maintenance on our email management servers
Posted by Sivaranjani P on 12 March 2014 01:54 PM
[Update::12-03-2014 19.45]

We are currently facing high mail queue on our inbound servers due to which incoming mail deliveries are getting delayed. Please be assured that mails are present on the server, and there will be no mail loss.
 
The issue will affect the domain’s whose MX records are pointing to the below ones:- 
    us2.mx1.mailhostbox.com.
    us2.mx2.mailhostbox.com.
    us2.mx3.mailhostbox.com.
You can check the MX records of your domain from http://mxtoolbox.com/ .
 
It is estimated that the mail queue will be cleared in next 24 hours. We are keeping a close watch on the issue and trying our level best to get the issue sorted out at the earliest.
 
We sincerely regret the inconvenience caused. Kindly watch this thread for further updates.
 
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[Update::12-03-2014 17:21hrs]
 
The maintenance has been completed successfully.
 
You might be facing delay in mail delivery. Currently, the mail queue is getting cleared and it should be complete within next 30 minutes, post which mail delivery will work fine.
 
Please feel free to get in touch with our Support Team in case you encounter any issues.
 
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Maintenance Notice:
 
Please be advised that our Austin based internal servers related to order provisioning and email management dashboard will be undergoing an emergency maintenance as per the schedule below. .
 
Reason:
 
Moving data to a separate partition.
 
Maintenance Window:
 
Date : Wednesday, 12th March 2014
Start Time : 2:00 PM IST | 08:30 AM GMT | 04.30 AM EST
Expected downtime : 1 hour
 
Affected services :
 
All the actions performed on the email management dashboard will be affected. Addition of new email only plans along with Enterprise Email will be affected as well.  
 
If your domain’s MX records are pointing to the below MX records, your services might be affected :-
    us2.mx1.mailhostbox.com.
    us2.mx2.mailhostbox.com.
    us2.mx3.mailhostbox.com.
 
You can check your domain's MX records using the link - http://www.mxtoolbox.com. However, sending and receiving of emails will not be affected during this time frame.
 
Please feel free to contact our support helpdesk incase you have any queries. We apologize for the inconvenience caused due to this.