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Scheduled maintenance on our LiveChat & Ticketing interface

Posted by Megh F on 26 April 2021 11:40 AM

Dear Customer,

This is to inform you that our Live Chat & Ticketing interface will be undergoing a scheduled maintenance.

Start time	02/May/21 07:30 AM IST
End time	02/May/21 07:50 AM IST
Duration	20 Minutes

Impacted Services: During the maintenance you will not be able to reach out to our Support Team via Live Chat or via Tickets/Cases.

Although the actual maintenance is for 20 minutes, we'll be disabling Chat Support 10 minutes prior to avoid any unwanted disconnections. Please note, our Call Support will be available and functioning as usual to address your concerns.

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All contacts will be responded to by the same means they are received. If an escalation is necessary you will be provided a ticket number that will be responded to via the support console and email.

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