SUPPORT CENTER

Google Chrome Warning:

Mozilla Firefox Warning:

If you have noticed a screen like this on your browser while visiting your website, it means your website files contain malicious or infected file(s) which Google bots have detected. There’s also a possibility that your website is compromised or hacked.

In this case, you need to clean up the malicious file(s) and review your website using Google Webmaster Tools.

Here’s what you need to do:

1. Go to Google Webmaster Tools Page - https://www.google.com/webmasters

2. If you have a Google account, you may login to Webmaster Tools  using the same credentials. Else, you may create a new account and login

3. Enter your domain name in the text box and click on the button Add A Site

4. Google will provide you with a set of instructions to verify the ownership of your domain. Follow the instructions as mentioned on that page and complete the verification process

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5. Once the domain is verified, you can view your domain name listed in your Google Webmaster Tools home page

6. Click on your domain name

7. Click on Security Issues

8. You can take a look at the “Health” section of your site and review the Malware page to get a list of pages that were flagged and, if you’re lucky, a description of the threat and a potential identification of the source.

9. You need to clean up the damage that you see as flagged in Google Webmaster. This is, by far, the most difficult part of the process, but the most crucial to disable that nagging Google Malware warning. It’s impossible to tell you exactly what to do or where to look because every situation is unique. Contact our support agents by raising a support ticket if you’re sure that the infected file is irrelevant and provide them with the filenames and its respective path so that they can help you remove the same.

10. Once this has been done and you’re confident that your website doesn’t contain any infected files or malicious content, you may go ahead a click on the Request a Review button on Google Webmaster Tools.

11. Fill out the form and click on Request a Review

Note - It may take 24-48 hours just for the warning to show up in Google Webmasters Tools. This is the most time-consuming part of the entire process.

12. Periodically check Google Webmaster Tools to see if the error is gone. You can also use this link to see if your site is currently clean (according to Google), just replace YOURURLHERE with your URL: http://www.google.com/safebrowsing/diagnostic?site=www.YOURURLHERE.com

13. Once the review is complete and Google finds no malware, the warning message that appears when you visit your website will disappear. This may not happen as quickly as you like however.