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Scheduled maintenance on our LiveChat & Ticketing interface

Posted by on 14 October 2020 04:41 PM

Dear Customer,

This is to inform you that our Live Chat & Ticketing interface will be undergoing a scheduled maintenance.

Start time	17/Oct/20 11:30 AM IST
End time	17/Oct/20 11:35 AM IST
Duration	5 Minutes

Impacted Services: During the maintenance you will not be able to reach out to our Support Team via Live Chat & or via Tickets/Cases.

Although the actual maintenance is for 5 minutes, we'll be disabling Chat Support 10 minutes prior to avoid any unwanted disconnections. Please note, our Call Support will be available and functioning as usual to address your concerns.

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All contacts will be responded to by the same means they are received. If an escalation is necessary you will be provided a ticket number that will be responded to via the support console and email.

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