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Moving orders from one BigRock account to another is quick and easy. But before that you need to have 2 details handy.
New customer ID and New customer Username: Click here to check it
Once you’ve got the details, here’s what you do:
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Login to your BigRock account.
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Click on Manage order >> list/search orders.
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Click on the domain name that you wish to Move from the current account to the new account.
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On the next page, next to the domain name, Click on the option ‘Move Services’.
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Enter the ‘New Customer's ID’ and ‘New Customer's username’.
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Under ‘Contact details to use after moving the Domain name’ select:
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Use existing contacts of the Domain Name - If you don’t want to change the registrant or the owner of the domain.
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Use new customer's default contact - If you want to use the new customer’s details.
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Under ‘Services that will moved’, you will find the products that will move into the new customer account.(Note: If you have a domain and hosting for a particular domain such as example.com, you can’t just move the domain or just the hosting. Both will be moved together into the new account.)
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Click on ‘Move service to other Customer’
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On the next page, you will be able to view the contacts of the new customer and the new owner details.
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Click on ‘Confirm and Move’.
- Incase you want to make changes to the customer details, click on 'No, I want to chnage the Customer'.
That’s it! Your order has been moved into the new account.
Note: Incase you’re facing any errors while moving a service, create a support ticket from here.
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