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Knowledgebase: Shared Hosting
Common Error Messages on FileZilla
Posted by Noble M on 22 July 2013 05:09 PM

This article shows you common error messages that you may face on FileZilla while connecting through FTP and how it can be resolved.

Scenario 1

Error Message :

Response:    421 Sorry, cleartext sessions are not accepted on this server.
Error:    Could not connect to server

Resolution :
Please check the following details while connecting via FileZilla :
Protocol: FTP protocol
Encryption: Require FTP over explicit TLS/SSL
LogonType : Normal



Scenario 2

Error Message :
Response:    530 Login authentication failed
Error:    Critical error
Error:    Could not connect to server

Resolution :
Please check the following details while connecting via FileZilla:


Step 1
Host : IP Address
Port : 21
Protocol: FTP protocol
Encryption: FTP over explicit TLS/SSL
LogonType : Normal
UserName : Correct Username
Password : Correct Password

Step 2
If you are using the primary FTP connection details, please reset the FTP password which will in turn will reset the hosting panel password. You may Click Here to change the primary FTP details then try to connect.

If you are using secondary FTP connection details (FTP Accounts created from the hosting panel), please reset the FTP password from the cPanel/Plesk panel and then try to connect.

Step 3

Launch FileZilla, click Edit and select Settings.

Click on FTP on the left pane and in the middle pane make sure Passive is selected. Click OK and that's it.


 

Scenario 3

Error Message :
Response:    331 User savsuq2b1 OK. Password required
Error: Filezilla is running in kiosk mode
Error:    Could not connect to server

Resolution :
The “kiosk mode” means that FileZilla can’t save your password, because the ‘Normal’ and ‘Account’ logon type need to save password so FileZilla can proceed it.

Step 1
LogonType : Ask for Password

You will have to enter the password every time you connect to via the FileZilla application to the FTP Server.

Step 2
If you are not comfortable with entering the password in the FileZilla interface every time you may try to connect via FileZilla to the FTP Server,  you just need to change some settings. Launch FileZilla, Go to menu Edit – Settings – Interface, and uncheck (disable) “Do not save passwords” option under Behavior setting. After that you should be able to add new sites on FileZilla.



Scenario 4

Error Message :
Response:    331 User savsuq2b1 OK. Password required
Error: Connetion timed out
Error: Could not connect to server


Resolution :

Step 1
Host : Hosting IP Address
Port : 21
Protocol: FTP protocol
Encryption: FTP over explicit TLS/SSL

Step 2
Check for Firewalls or Antivirus installed on his personal workstation. Disabling them for a while to test the same may help to some extent.

Step 3
If you are working from an Office network. If yes please contact your office IT department for the same.

Add On Point : If Filezilla times out its connection when you are transferring files, try disabling the Timeout setting. To do this, click on "Edit" then choose settings. It will bring up a window .Change the Timeout to zero as shown, click OK, and you're ready.


 

Scenario 5

Error Message :
Response:    530 User cannot log in, home directory inaccessible.
Error:    Critical error
Error:    Could not connect to server

Resolution :

Step 1
Check if the home directory of the FTP account created exists or not. The problem can easily be fixed by creating the directory set as home for the FTP user. You can see which directory each FTP user has from your cPanel > FTP Accounts. The directory will be shown in the Path section of the page.

Step 2
Check the credentials of the FTP account created in the hosting panel. Try and reset the password if possible and then try to connect once again.

Step 3
You also need to check the permission of the home folder. It must be 710 and not 755 (in case of Linux Hosting). 



Scenario 6

Error Message :
Response:    421 Home directory not available - aborting
Error:    Could not connect to server

Resolution :
This means that the FTP user you are trying to log in with is configured to use a home directory which does not exist. The problem can easily be fixed by creating the directory set as home for the FTP user. You can see which directory each FTP user has from your cPanel > FTP Accounts. The directory will 
be shown in the Path section of the page.

 
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