HOW CAN WE HELP YOU TODAY?

1
Knowledgebase: Announcements
Intermittent Email issue on our shared Linux hosting servers
Posted by Sivaranjani P on 24 November 2016 12:47 PM

We had an intermittent issue with the email service on our shared Linux servers.

We have identified the culprit email accounts which are responsible for sending spoofed emails and forcefully changed the password of the email accounts. Now, the email service is stable and we didn't notice any issues.

What do you need to do to prevent such issues?

- You need to set a strong password for email accounts and never share your passwords with anyone.
- You need to periodically scan your machine where email accounts are configured via email clients.
- You need to scan your website files and make sure spam emails are not sent via automated scripts.

Please feel free to contact our support helpdesk in case you have any queries.