HOW CAN WE HELP YOU TODAY?

1
Knowledgebase: Announcements
Scheduled Maintenance on Enterprise and Business Email dashboard
Posted by Reema M on 07 October 2016 02:42 PM

Maintenance Notice:

Please be advised that our Enterprise, Business (Dallas and Austin) based mail internal servers related to order provisioning and email management dashboard will be undergoing maintenance as per the schedule below.

Reason:

Update server with some improvement and added features.

Maintenance Window:

Date: Saturday, 08 October 2016
Start Time: 21:00 IST

Downtime: 2 hours
Dallas server downtime - 9:00 PM to 09:30 PM IST
Austin server downtime - 9:30 PM to 10:00 PM IST
Austin Enterprise server downtime - 10:00 PM to 10:30 PM IST

Affected services:

All the actions performed on the email management dashboard will be affected. Addition of new email only plans along with Enterprise Email will be affected as well. Also, the Forgot/Reset/Change password functionality in webmail will not work during the maintenance.

If your domain’s MX records are pointing to the below MX records, your services might be affected :-

For Dallas server:
mx1.mailhostbox.com.
mx2.mailhostbox.com.
mx3.mailhostbox.com.

For Austin server:
us2.mx1.mailhostbox.com.
us2.mx2.mailhostbox.com.
us2.mx3.mailhostbox.com.

For Austin Enterprise:
us3.mx1.mailhostbox.com.
us3.mx2.mailhostbox.com.
us3.mx3.mailhostbox.com.

You can check your domain's MX records using the link - http://www.mxtoolbox.com. However, there will be no impact on sending/receiving mails during this time frame.

Please feel free to contact our support team in case you have any queries.