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Knowledgebase: Email
Outgoing email classified as SPAM or BULK
Posted by Noble M on 27 August 2013 01:05 PM

Error Message on Bounce Back Email : 

The server response was: 5.7.1 The message was rejected due to classification as Confirmed SPAM or BULK.

Reason:

This is a bounce back message that you receive when an email is classified as bulk while sending.

Solution you may try:

You can try the following steps and see if you are getting same message while sending a mail :
1. Modify the subject and try to send the message again.
2. Make sure that you are not sending the mail in a bulk format.
3. Kindly, ensure that the mail doesn't contain any script, attachment or content that would help the servers mark it as spam or bulk.

If you still feel that a genuine email is rejected as SPAM or BULK, you need to send the same email with the full headers and the content to us by creating a ticket. The email in question will be reviewed manually.

 

So please get back to us with the following details :

  1. From address and Password
  2. Complete Headers
  3. Subject
  4. Contents
  5. Attachments, if any

We will review the mail manually and recreate it to find the reason for the block and troubleshoot it accordingly.

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