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Knowledgebase: Billing
Auto Renew feature
Posted by Lloyd S on 29 September 2014 09:41 PM

Making sure you renew your product subscription on time can be a pain. Yes, there are email reminders but what if you’re on vacation? can you afford to lose your precious domain or website because of expiration?

With our amazing new Auto Renew feature, you don’t need to worry about missing renewal dates. With this feature, your orders renew automatically using the balance in your BigRock account or credit card details that you have chosen to save on our system. If at all there is no current balance or credit card details on your BigRock account, we will send an email to you for manual renewal.

Q: When will Auto renew be attempted?
A: For all orders with tenure greater than 3 months, it will be attempted 30 days in advance.
For all orders with tenure less than 3 months, it will be attempted 7 days in advance.

Q: For what tenure will the renewal take place?
A: It will be the same tenure as the last renewal.

   For example: If your order was registered or renewed for period of 2 years, then the renewal will be for 2 years.

Q: Is it safe to store my credit card details with BigRock?
A: Yes, you can be rest assured that these details are encrypted and stored in a secure location.

Q: Can I Add / Remove my credit card details?
A: You cannot add but only delete the credit card details from bigrock account.

Q: How are my credit card details stored on bigrock account?
A: When you make a purchase through credit card, you will be notified via a notification next to the Pay Now button.


Q: Do I get an email about the auto renewal?
A: Yes, you will receive an email 3 days prior to the auto renew action. You will also receive email for successful as well as failed transactions.

If you want to enable Auto renew feature, click here.

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