HOW CAN WE HELP YOU TODAY?

1
RSS Feed
Latest Updates
Nov
19
Unavailability of Support Team.
Posted by Anoop N on 19 November 2014 03:16 PM

The Support team will not be available on phone lines for the duration mentioned below -

Date - 19th November, 2014Start Time - 04:00 pm
End Time - 04:30 pm

In the meantime, if you have any queries please feel free to create a support request and we shall try and revert to you at the earliest.

Inconvenience is highly regretted.


Read more »



Sep
23
PLEASE READ : Unavailability of Support Team.
Posted by Anoop N on 23 September 2014 04:19 PM

The Support team will not be available on Phone , today between 05:00 - 06:00 IST.

In the meantime, if you have any queries please feel free to create a support request or initiate an online chat.

Inconvenience is highly regretted.


Read more »



Jul
22
Unavailability of Phone Support.
Posted by Anoop N on 22 July 2014 09:21 AM

We will be carrying a scheduled maintenance on our internal network due to which phone support will not be available for the following duration.

Maintenance Window :

Date     22th July 2014
Start Time - 8.30 am
End Time - 9.45 am

In the meantime, if you have any queries please feel free to create a support request and we shall try and revert to you at the earliest.

Inconvenience is highly regretted.


Read more »



Jul
22
Unavailability of Phone Support.
Posted by Anoop N on 22 July 2014 09:20 AM

We will be carrying a scheduled maintenance on our internal network due to which phone support will not be available for the following duration.

Maintenance Window :

Date     22th July 2014
Start Time - 8.30 am
End Time - 9.45 am

In the meantime, if you have any queries please feel free to create a support request and we shall try and revert to you at the earliest.

Inconvenience is highly regretted.


Read more »



Mar
31

Dear Customer,

As mentioned in our forum post, please be advised that our server "Plesk-web22.webhostbox.net" will be undergoing a maintenance in order to migrate MSSQL databases.

https://support.bigrock.com/index.php?/Knowledgebase/Article/View/541/21/scheduled-maintenance-on-one-of-our-windows-hosting-servers

Why this migration?

To balance load in our database servers

Will this affect me?

If your website is hosted on plesk-web22.webhostbox.net and database hosted on MSSQL server (208.91.198.196)

What should I do?

If your database connection string inside your script is given as IP - 208.91.198.196(plesk-mssql2.webhostbox.net) then the same will be changed to 208.91.198.59(plesk-mssql3.webhostbox.net)

If you are using any custom hostname for ex: xyz.abc.com for connecting to mssql database , then you will have to modify the DNS record by yourself.

   eg: xyz.abc.com  A   208.91.198.59

If you have hard-coded the connection string in format (for ex: .DLL , .exe ) or using any encrypted connection string in his configuration then the script will exclude that , you will have to do the modifications manually.

ODBC DSN IPs will be modified as well from IP :  208.91.198.196(plesk-mssql2.webhostbox.net) to 208.91.198.59(plesk-mssql3.webhostbox.net)

Maintenance Window

Date: Wednesday, 2nd April 2014
Time:

03:00 PM - 06:30 PM IST

04.30 AM - 08:00 AM EST

09.30 AM - 01:00 PM GMT

Duration: 3 hours 30 minutes
 
Affected Services :
 
- All the plesk-mssql database driven websites hosted on this web server will be affected.

- Will be unable to connect/manage to mssql database during the schedule time

Please feel free to contact our support helpdesk incase you have any queries. We apologize for the inconvenience caused due to this.

Regards,
BigRock Support Team

 


Read more »